Key Terms for Online Flower Delivery in Harpenden and Surrounding Areas

Terms & Conditions for Harpenden Flower Delivery

Introduction

Welcome to Flower Delivery Harpenden. These Terms & Conditions ("Terms") outline the agreement between you as the customer and Flower Delivery Harpenden ("we", "us", or "our") for the purchase, delivery, and associated services of flowers and related products through our online store. By placing an order on our website, you confirm that you accept these Terms & Conditions. Please read them carefully prior to making your purchase. These terms apply to customers utilising our online flower delivery service within Harpenden and surrounding areas.

Order Process

1. Browsing and Selection
Customers may browse our website to view our diverse range of fresh flowers, bouquets, and arrangements available for delivery in Harpenden and surrounding areas. Each product listing will provide details including descriptions, images (for illustrative purposes), pricing, and any specific delivery information applicable to that product.

2. Placing Your Order
To place an order, customers must follow the online process, which involves selecting products, adding them to the virtual cart, specifying delivery details, and providing accurate recipient information. Before submitting your order, you will have the opportunity to review your selection and amend any errors.

3. Order Confirmation
Upon successful submission, you will receive an order confirmation on-screen and via email. This confirmation summarises all details provided and signifies that your order has been received—but does not yet mean acceptance. Acceptance of your order, and the completion of the contract between you and Flower Delivery Harpenden, occurs only when you receive a final confirmation stating that the products have been dispatched. We reserve the right to decline or cancel any order prior to dispatch for any reason, including but not limited to stock availability or errors in product information.

4. Delivery Areas
Our service is available for delivery in Harpenden and nearby locations. Orders outside of Harpenden may require prior agreement or may be subject to additional charges or delivery restrictions, which will be communicated prior to order finalisation.

Payments

1. Pricing
All product prices are stated in GBP (£) and include applicable VAT unless expressly stated otherwise. Delivery charges or optional extras will be clearly displayed prior to checkout and included in the final total.

2. Payment Methods
We accept various payment methods, as indicated during the checkout process (for example, major debit and credit cards). Payment is required in full at the time of placing your order; orders will not be processed until payment has been successfully received and authorised. Only use secure payment methods as provided through our checkout portal.

3. Errors in Payment
If a payment error occurs after order submission but before dispatch, we will inform you promptly and provide options for correcting payment or cancelling the order with a full refund, where applicable. We are not liable for delays resulting from payment processing issues outside our control.

Cancellations and Amendments

1. Right to Cancel
Orders for flower delivery in Harpenden and surrounding areas may be cancelled or amended by contacting our customer support within one hour of placing the order, or as soon as possible before the product is dispatched. Due to the perishable nature of fresh flowers and the time-sensitive preparation, cancellations after products have been prepared or dispatched may not be possible.

2. Bespoke and Custom Orders
For bespoke or personalised arrangements, cancellations or amendments may not be possible if preparation has already commenced. Please check your order carefully before final submission, and contact us immediately should you wish to make any changes.

3. Non-Refundable Items
Any products which are made to your specifications, bespoke, or perishable in nature are generally non-refundable once dispatched. Refunds or replacements will be considered in accordance with our returns and complaints procedures (see below).

4. How to Cancel or Amend
To request a cancellation or amendment, you must contact our customer service using the contact options provided on our website. Please quote your order reference number for prompt assistance.

Delivery Policy

1. Flower Delivery Harpenden
We deliver flowers Monday to Saturday (unless otherwise stated) within Harpenden and bordering communities. Delivery times and options will be displayed during checkout. While we endeavour to deliver within the selected time window, occasional delays may occur due to factors beyond our control (e.g., severe weather, traffic).

2. Failed Deliveries
If the delivery is unsuccessful due to incorrect address details or unavailability of the recipient, we will attempt to leave the flowers in a safe place (where feasible), with a neighbour, or arrange redelivery. If a redelivery is required, an additional delivery charge may apply. Please ensure all delivery instructions and recipient contact details are accurate upon order.

3. Acceptance of Delivery
Upon delivery, once the flowers are received by the recipient or an authorised party, responsibility and ownership transfer to the recipient. It is the customer’s responsibility to ensure someone is present to accept delivery at the arranged date and address.

Product Availability and Substitution Policy

We strive to deliver products as closely as possible to the images and descriptions represented online, however, due to seasonal availability or supply issues, certain blooms or items (e.g., vases, ribbons) may not always be available. If a substitution is necessary, we will ensure the replacement is of equal or greater value and maintains the theme and style of the chosen arrangement. We will endeavour to notify you prior to dispatch if a significant substitution is required.

Returns, Refunds and Complaints

1. Returns and Refunds
As flowers and most floral arrangements are perishable goods, returns for change of mind are not accepted. If you believe your order is faulty, damaged on arrival, or not as described, please contact our team within 24 hours of receipt. We may request photographic evidence to assess your claim. Where justified, we will offer a replacement or full/partial refund at our discretion. This does not affect your statutory rights as a consumer.

2. Complaints Procedure
We are committed to providing a high-quality flower delivery service. If you have any concerns or are dissatisfied with your online order in Harpenden, please contact us promptly so we can resolve the issue as efficiently as possible. All feedback and complaints are handled in line with UK consumer law and best practice.

Limitation of Liability

1. Extent of Liability
Flower Delivery Harpenden is responsible for fulfilling your order in accordance with these Terms. Our total liability for any claim arising out of or in connection with your order is limited to the value of the products purchased, including delivery costs.

2. Force Majeure
We are not responsible for failure to perform our obligations where such failure is due to events outside our reasonable control, including but not limited to: adverse weather, pandemics, transportation delays, strikes, or acts of God.

3. Exclusions
We accept no responsibility for any indirect, incidental, or consequential loss or damage suffered by you or any third party arising from your use of our online flower delivery service in Harpenden, to the maximum extent permitted by law.

Customer Data and Privacy

All personal information registered or provided during the order process will be handled in accordance with our Privacy Policy and relevant UK data protection legislation. Customer data is retained solely for the purpose of processing orders, handling queries, and, where opted-in, sending relevant offers and updates. We will never sell or share your data with third parties except as required to deliver your order.

General Terms

1. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time. The most current version will always be available on our website and will apply to all new orders as of the date of posting.

2. Severability
If any provision in these Terms is held to be invalid, unlawful or unenforceable, the remainder of the Terms shall remain in full force and effect.

3. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation. You may only transfer your rights or obligations to another person if we agree in writing.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim relating to them (including non-contractual disputes or claims), are governed by and interpreted according to the laws of England and Wales. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Service Area Note

These Terms & Conditions specifically apply to all customers using our flower delivery service within Harpenden and the surrounding areas. By placing an order, you confirm your understanding and acceptance of these terms as the basis for any transaction with Flower Delivery Harpenden.

Thank you for choosing Flower Delivery Harpenden. If you have further questions about our Terms & Conditions, please refer to the relevant sections on our website or contact our customer service team for clarification.