Our Fresh Flower Promise: Returns, Refunds & Complaints
Our Commitment to Fresh Flowers in Harpenden
At Flower Delivery Harpenden, we are dedicated to providing the highest quality, freshest blooms to every customer. With our deep roots in the Harpenden community, we take pride in delivering flowers that delight local households and businesses. Your satisfaction is so important to us that every bouquet we deliver comes with our Fresh Flowers Guarantee — ensuring you always receive flowers as beautiful and vibrant as you expect.
Damaged on Arrival Policy
We take every step possible to ensure your flowers arrive in perfect condition. If you receive a bouquet or floral arrangement that has been damaged on arrival, please notify us as soon as possible. Damage may include crushed petals, broken stems, or any other visible physical defects occurring before the bouquet is unwrapped. In the rare event this happens, we will arrange a prompt resolution so you can continue enjoying your flowers and our local service.
Freshness Window & Guarantee
Our Fresh Flowers Guarantee ensures that your flowers arrive as fresh as possible — typically lasting beautifully for a minimum of 5 days from the delivery date when cared for as recommended. If for any reason your flowers do not meet this freshness window, please contact us promptly. We use trusted suppliers and treat every bouquet with care, but if our product falls short, we're here to put it right.
Refunds & Replacements
Your satisfaction is our priority. If you experience a problem with your order (damaged flowers, lack of freshness, or incorrect items), we offer two straightforward options:
- Refund: Receive a full or partial refund, depending on the specific issue and the condition of the flowers when you contact us.
- Replacement: We will resend your bouquet or arrangement at the earliest opportunity, ensuring you receive beautifully fresh flowers as quickly as possible.
In order to process a refund or replacement, we kindly ask for a photo of the flowers received within 24 hours of delivery. This helps us maintain our high standards and continually improve our service.
Complaints Process
If you wish to make a complaint, please provide your order details and a clear description of the issue. Our Harpenden team takes every concern seriously and will acknowledge your complaint swiftly. We aim to resolve all issues — whether it’s a delivery mishap, a product concern, or other service matter — promptly and fairly. All complaints are reviewed by our management to ensure a timely and appropriate response.
Your Trusted Harpenden Florist
As a local florist serving Harpenden’s homes and businesses, we value our community reputation and the relationships we build with customers. Our team works hard to deliver joy and beauty with every order. If you have any queries about your flowers or our Returns, Refunds & Complaints procedures, our friendly local team is here to assist you every step of the way.
